Privacy Policy - Skip Hire Crystal Palace

At Skip Hire Crystal Palace, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage our skip hire services.

Information We Collect

We may collect and process the following types of personal information:

Contact Information: Name, address, telephone number, and email address.
Service Details: Type of skip hired, rental period, and usage details.
Payment Information: Billing address and payment details.
Online Data: IP address, browser type, and browsing behavior on our website.

How We Use Your Information

We utilize your information for the following purposes:

Service Delivery: To provide and manage our skip hire services effectively.
Communication: To respond to inquiries, provide customer support, and send service-related updates.
Billing: To process payments and manage billing inquiries.
Improvement: To analyze and enhance our services based on usage patterns and feedback.
Marketing: With your consent, to send promotional materials and updates about our services.

Legal Basis for Processing

Our processing of your personal information is based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes.
Performance of a Contract: Processing is necessary for the performance of a contract with you.
Legal Obligation: We are required to process your data to comply with applicable laws.
Legitimate Interests: Processing is necessary for our legitimate interests, provided it does not override your rights.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

Service Providers: Trusted third parties who assist us in operating our business, such as payment processors and IT service providers.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third parties are obligated to protect your personal information and use it only for the purposes we specify.

Data Security

We implement a range of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: Protecting data during transmission and storage.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Audits: Conducting periodic assessments to ensure data security practices are effective.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal data, including:

Access: Requesting a copy of the personal data we hold about you.
Correction: Requesting corrections to any inaccurate or incomplete data.
Deletion: Requesting the deletion of your personal data under certain conditions.
Restriction: Requesting the restriction of processing your data.
Portability: Requesting the transfer of your data to another service provider.
Objection: Objecting to the processing of your data for specific purposes.

To exercise these rights, please contact our data protection officer using the details provided in this policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site, improve our services, and provide personalized content.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom. We ensure that such transfers are conducted in compliance with applicable data protection laws, providing an adequate level of protection for your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Children's Privacy

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child, we will take steps to delete such information promptly.

Your Consent

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our data protection officer.